Our Work

Proof over promises. Here's what we've shipped.

Every case study below is a real project with real numbers. No aggregated results, no vague descriptions.

Cloud Migration

Regional BPO Company

Business Process Outsourcing

Case 01

40%

Reduction in monthly infrastructure costs

8 weeks

Full migration timeline

0

Downtime incidents during migration

The Challenge

A Manila-based BPO was running aging on-premise infrastructure with unpredictable downtime and a 6-week server provisioning cycle. Cloud bills from a previous half-finished migration were growing with no clear ROI.

Our Solution

We audited their existing cloud spend, decommissioned unused resources, and designed a purpose-built AWS architecture for their workloads. Migration was sequenced to keep all client systems live throughout. We introduced Infrastructure as Code using Terraform so future changes could be deployed safely and repeatably.

They came in, understood our constraints, and didn't waste a single meeting. The migration went cleaner than anything we'd done before.

VP of Technology · Regional BPO Company
AWSTerraformMigrationCost Optimization

AI Agent Engineering

Philippine E-Commerce Brand

Retail & E-Commerce

Case 02

85%

Of tier-1 tickets handled automatically

400%

Improvement in response time

12 days

From kickoff to live

The Challenge

A fast-growing online retailer was drowning in tier-1 support tickets — order status, returns, sizing questions — that were predictable but taking up 60% of their support team's time.

Our Solution

We built a custom LLM-powered support agent trained on their product catalog, return policies, and order data. The agent connects directly to their order management system and CRM, handles full conversations, and knows exactly when to escalate to a human. Deployed in 12 business days.

Our support team finally gets to focus on complex issues. The AI handles the routine stuff — and it handles it well.

Head of Customer Experience · Philippine E-Commerce Brand
LLMCustom AI AgentCRM IntegrationAutomation

Cloud Engineering

FinTech Startup, Manila

Financial Technology

Case 03

99.99%

Uptime achieved post-deployment

PCI DSS

Compliance requirements met

Transaction capacity at same cost

The Challenge

A payments startup was approaching 10,000 daily transactions on an architecture that wasn't built to handle growth. They needed to pass a security audit and couldn't afford downtime.

Our Solution

We redesigned their AWS architecture to be multi-region and fault-tolerant, introduced automated failover, and applied security hardening aligned with PCI DSS requirements. All changes were deployed blue-green with no service interruption.

We passed the security audit and our infrastructure finally matches our ambitions. Apper Cloud Labs built something we can scale on.

CTO · FinTech Startup, Manila
AWSHigh AvailabilitySecurityFinTechPCI DSS

Let's Work Together

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cloud@apper.ph · Metro Manila, Philippines